Our Price Promise

FOUND IT CHEAPER? WE'LL MATCH THAT PRICE!

If you happen to find your contact lenses at a lower price we will match that price!

After you have completed your order online, then email info@lensesonly.co.za with the reference number of your order AND the link to the lower price and we will refund the difference.

Conditions:

FREE DELIVERY ON ALL CONTACT LENS ORDERS

No matter how big or small your order, we offer FREE shipping to your physical address on all orders anywhere in South Africa.

For remote areas not serviced by the courier, we will have to deliver to a post office or to the nearest town which is accessible to you.

Usually a physical delivery to your door takes 5 to 7 working days. If you select physical delivery then please ensure someone is available during office hours to sign for the delivery.

If there is no stock with the suppliers then contact lenses will go onto a backorder which may take approximately 4 weeks. Don’t worry we will contact you if this is the case. We always do our best to get your order to you as quick as possible.

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FREE DELIVERY ON ALL CONTACT LENS ORDERS


No matter how big or small your order, we offer FREE shipping to your door or post office on all orders anywhere in South Africa.

For remote areas not serviced by the courier, we will have to deliver to a post office or to the nearest town which is accessible to you.

Usually a physical delivery to your door takes 3 to 5 working days and postal delivery to a post office takes 5 to 7 working days. If you select physical delivery then please ensure someone is available during office hours to sign for the delivery.

If there is no stock with the suppliers then contact lenses will go onto a backorder which may take approximately 3 weeks. Don’t worry we will contact you if this is the case. We always do our best to get your order to you as quick as possible.

FOUND IT CHEAPER? WE’LL MATCH THAT PRICE!


If you happen to find your contact lenses at a lower price we will match that price!

After you have completed your order online, then email info@lensesonly.co.za with the reference number of your order AND the link to the lower price and we will refund the difference.

Conditions:

• You must find exactly the same product and it must be in stock

• The price must be for the same quantities, shipping charges, handling fees and any other charges that may apply

• This does not apply for membership or program prices

• This does not apply for coupons / vouchers / promotional offers

• Your refund claim must reach us within 7 days from your date of purchase

• The refund is at the sole discretion of LENSESONLY.co.za
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Acuvue
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Frequently Asked Questions

I have made a purchase. How does your LOYALTY PROGRAM work?
You will have earned 2.5% back as LOYALTY POINTS.
The next time your order contact lenses your points will be given as a discount.
I want to try a different brand of contact lens that I have not worn before. Can this be done?
It is always best to stay with what you know works for you. If you wish to try another brand it is advisable to consult your eye care provider, who will fit a trial lens first to make sure you are happy with your choice.
I can't find my brand of contact lens on your site! What should I do?
Let us know and we'll see what we can do.
I have got my contact lenses from you before, how do I get more?
Login and re-order. Once we have your records it is easy!
Can I claim contact lenses from my medical aid?
Yes, however we do not claim directly from your medical aid. You will need to pay us and then submit the invoice and receipt to your medical aid. You can claim back from most medical aids EXCEPT ones that are administered by PPN.
Can I claim coloured contact lenses from my medical aid?
No, a medical aid will only pay for clear prescription contact lenses.
My details have changed! How do I update my profile settings?
Login and click on My Profile to update your details.
How much does delivery cost?
Delivery on all orders are FREE.
How long does delivery take?
Delivery time is stock dependant and normally physical delivery to your door takes 5 to 7 working days. If there is no stock with the suppliers then contact lenses will go onto a backorder and may take 3 weeks. We will confirm if there are any delays.
Is there any difference between the contact lenses you supply and the ones I get from my local optometrist?
No. We order our contact lenses from the same suppliers in South Africa that your local optometrist uses. There is no difference whatsoever.
I am unhappy with my order! What do I do now?
In the unlikely event that this happens please inform us and return the goods within 7 days unopened AND undamaged and we will issue you with a full refund - no questions asked!
I have not worn contact lenses before and would like to order some. Is this possible?
No, you will need to see your eye care provider who will test your eyes and give you a contact lens instruction. There are many measurements that need to be taken. The fitting of a contact lens is very important to ensure good ocular health.

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